Welcome to Flexo!

This site is owned and operated by Flexo Healthcare. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions (T&C). These T&C govern your use of Flexo Healthcare’s website, products, and services. We reserve the right to modify, update, or discontinue any part of these terms at any time without prior notice. Your continued use of the website after changes indicate your acceptance of the revised terms.

Intellectual Property Rights

  1. By using our website, you acknowledge and agree to the following terms regarding our intellectual property:
    • All website content featured or displayed on the site, including but not limited to texts, images, graphics, photographs, sound, illustrations, product descriptions, logos, trademarks, and software, is the exclusive property of Flexo Healthcare or its licensed partners and shall remain so unless otherwise expressly agreed.
    • Our brand name, trademarks, slogans, taglines, and product designs are legally protected under copyright, trademark, and other applicable intellectual property laws.
    • No part of the website, including layout, structure, or visual elements, may be copied or imitated for commercial or non-commercial purposes.
  2. You may not do any of the following without prior written consent from Flexo Healthcare:
    • Copy, modify, or reproduce any content, including product descriptions, images, or graphics, for any purpose, including personal, educational, or commercial use.
    • Sell, lease, distribute, publish, or license any content from our website to third parties.
    • Use Flexo’s trademarks, logos, or brand identity in any manner that may cause confusion or imply false association.
    • Alter or create derivative works based on any content from our website.
    • Tamper with any software technology used on the website.
    • Use website content to promote competing products or businesses.
  3. You may view, download, or print limited extracts of website content for personal and non-commercial purposes, such as researching products before purchase. All authorized use must retain copyright and proprietary notices.
  4. If you are a journalist, blogger, or reviewer and wish to use our content for media purposes, please contact us for permission before any publication in print or digital media.
  5. Any unauthorized use of our intellectual property will be considered a violation of copyright, trademark, or intellectual property laws. We reserve the right to take legal action against individuals or businesses that misuse or infringe upon our intellectual property rights.

Product Information & Availability

  1. We make every effort to ensure that product descriptions, pricing, and images are accurate and up to date. However, due to variations in manufacturing, display settings, and natural differences in material, minor discrepancies may occur. The actual product may differ slightly from the images shown on the website. Technical specifications, packaging, or designs may be updated without prior notice for quality improvements.
  2. Product availability is subject to stock levels and may change at any time without prior notice. While we aim to keep our inventory updated, some products may sell out quickly, restocking of certain items may take longer due to supply chain constraints, or products may be discontinued due to improvements, regulatory changes, or supplier-related issues.
  3. We do not guarantee that a product will remain available after it is added to your cart. If an item goes out of stock after an order is placed, we will notify you and offer:
    • A replacement product (if available)
    • The option to wait until restocking
    • A full refund (for prepaid orders)
  4. We reserve the right to limit purchase quantities for certain products to ensure availability for all customers. Bulk purchases may require prior approval. Additionally, we do not guarantee the availability of all products for every geographic location due to shipping restrictions in certain regions or regulatory compliance issues for specific medical or orthopedic products.

Warranty & Liability

  1. At Flexo, we stand by the quality of our products and offer a limited warranty covering manufacturing defects. The key terms are as follows:
    • This warranty applies only to defects in materials and workmanship, and does not cover damages resulting from improper use or external factors.
    • Warranty duration and terms may differ depending on the product. Details for specific products regarding coverage, duration, and claim procedures are mentioned in the product documentation.
    • Any claims under the warranty must be accompanied by proof of purchase (invoice or receipt).
  2. We are not liable for damages, losses, or injuries that arise due to:
    • Improper use or handling of products contrary to the provided instructions
    • Modifications or alterations done by unauthorized persons
    • Damages caused by external factors
    • Discomfort or injuries caused due to incorrect size, prolonged use, or pre-existing medical conditions
    • Shipping or delivery delays caused by courier partners, logistics providers, or unforeseen circumstances
    • Damage during transit if not reported within 48 hours of delivery
  3. Under no circumstances shall Flexo Healthcare, its directors, employees, or affiliates be liable for:
    • Loss of profits, business, or revenue resulting from product defects or delays
    • Indirect, incidental, special, or consequential damages, even if we have been advised of the possibility of such damages
    • Medical or treatment costs related to product use or misuse
    • Emotional distress, pain, or suffering arising from dissatisfaction with our products
  4. This warranty and liability policy is governed by Indian Laws. Any disputes arising from product usage, warranty claims, or liability issues will be subject to the exclusive jurisdiction of the courts.

User Responsibilities

By accessing and using our website, you agree to comply with the following responsibilities and obligations to ensure a safe and lawful experience for all users.

  1. By using our website, you agree to:
    • Provide accurate and up-to-date information by ensuring that all personal, billing, and shipping details provided during account registration or checkout are correct and complete and that any changes to your contact details are updated.
    • Use a valid and authorized payment method for purchases.
    • Use the website for lawful purposes only and do not use it for any illegal, unethical, or unauthorized activities, such as engaging in hacking, phishing, or attempting to gain unauthorized access to our website, servers, or user accounts.
    • Do not upload, share, or distribute any harmful content such as viruses or any material that may damage our website or other users.
    • Respect Intellectual Property Rights and all content on the website, including text, images, graphics, logos, and product descriptions.
    • Do not engage in fraudulent activities like creating fake accounts, using stolen payment details, or making purchases with the intent to commit fraud. Any attempt to manipulate promotions, discounts, or referral programs in bad faith will lead to immediate action.
    • Must not impersonate another individual or entity when making a purchase or inquiry.
    • Agree to communicate respectfully when interacting with our customer support, employees, or other users. Any abusive, threatening, harassing, or defamatory comments will lead to account suspension and further legal action if necessary.
  2. To maintain the integrity and security of our website, we reserve the right to restrict or terminate access, permanently block users, cancel orders, deny services, and report fraudulent activities to the relevant legal authorities and financial institutions.
  3. We are not responsible for any losses, damages, or legal consequences resulting from user misconduct. You completely acknowledge that any violations of these terms are solely your responsibility.
  4. If you suspect fraud, unauthorized access, or any misuse of your account, please contact the Customer Support Team.

    5. Customer Support Team

    For any kind of clarification on the above points or any other points, please contact the following phone and email.

    Phone: +91 96258 74237

    Email: flexo@flexohealthcare.com

    We take security seriously and appreciate your cooperation in maintaining a safe and trustworthy platform.